Shipping Policy

At rosemoe, we are committed to providing a reliable and convenient shipping experience. We carefully prepare and package every order to ensure your products arrive safely and on time.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During holidays, promotions, or peak shopping periods, processing times may be slightly delayed.

Shipping Methods & Delivery Times

We currently offer the following shipping option:

Standard Shipping

• Delivery Time: 7–15 business days
• Shipping Fee: $8
• Free Shipping: Available on orders over $60

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, and other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking information.

You can use the tracking number to check your package status and follow its delivery progress.

If you do not receive your tracking information within the expected timeframe, please contact our customer support team at service@rosemoe.com.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

rosemoe is not responsible for delays, lost packages, or delivery failures caused by incorrect or incomplete shipping information provided by customers.

International Shipping

We offer international shipping to selected countries.

International orders may be subject to customs duties, taxes, or additional fees depending on the destination country. These charges are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed, please allow additional time for carrier processing.

If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible. Our customer support team will assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: service@rosemoe.com

Website: rosemoe.com

Address:
829 Kohl Dr, McDonough Georgia 30253, United States

Thank you for choosing rosemoe. We appreciate your trust and look forward to delivering your purchases to you.